The City of Dallas will provide Efficient, Effective, and Economical government to meet the present and future needs of its citizens.
The City’s Information Technology Department (CIS) is working hard to make Dallas a top Smart+Connected city. WiFi connectivity. Technology platforms for citizen engagement. Transparency. Smart Safety. These are some of the bold actions we are taking to transform city services to benefit our citizens.
Here are a few of the major accomplishments and recognitions CIS achieved in 2014:
- Renovated core technology infrastructure and business application systems to more fully align with the purposes and potential of digital business.
- Replaced 20-year-old legacy system with a new Municipal Court Information Management System
- Replaced 25-year-old legacy system with a new Records Management System for DPD and DFR
- Modernized 10-year-old Emergency Computer Aided Dispatch Technology Infrastructure
- Enhanced and expanded E9-1-1 System redundancy and capacity
- Replaced city’s nine-year-old internal email system with Cloud email
- Upgraded the Financial Information Management System
- Data Center Infrastructure Technology Upgrades (virtualization technology) – eliminated 500 server class computers, replaced 20 year old tape backup system and replaced 12 year old data storage system. Reduced electricity use by more than 3,200,000KWH
- Replaced 1999 website search tool with Google Search applied to dallascityhall.com
- Outsourced and upgraded SAP Billing & Collection System
- Library Infrastructure upgrade data/Internet connections from 3MB to 100MB
- Reaching and connecting new innovations and transformation to ensure digital business success
- Open Data Portal, providing access to primary government data to promote and enable innovation
- Automated License Plate Readers and Asset Tracking / Bait Car Technology
- Smart Services – Arts District: (three-square-mile coverage: free public WiFi + City services: smart kiosk, parking meter, automated water meter reads and leak detection, video surveillance)
- Building inspection QR Code Access (zoning and building permit information)
- Electronic Plan Review System (Building Inspection)
- 311 Telephone System Enhancements
Customer service agents attended 24 community events to take service requests and educate residents about 311 and city services. The 311 Customer Service Center continued to make improvements to the software used by residents and staff to create service requests. The City completed its first full year of use of the 311 smartphone app and additional service request types were made available on app.
The City of Dallas launched a new online citizen engagement tool. TALKDALLAS is a safe, online space for residents to talk, connect and discuss their views about programs, initiatives and other important issues at the City.